Terms of service

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of the Whiskey Shelf website, mobile services, and any related digital platforms (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, are under the age of 21, or are not legally permitted to purchase alcoholic beverages in your jurisdiction, you must not use our Services.

2. Eligibility

To use our Services, you must:

  • Be at least 21 years of age.
  • Be located within the United States.
  • Be legally permitted to purchase and receive alcoholic beverages.

By placing an order, you confirm that you meet these requirements.

3. Changes to These Terms

Whiskey Shelf reserves the right to update or modify these Terms at any time. Any revisions become effective immediately upon being posted to our website. Continued use of the Services constitutes your acceptance of the updated Terms.

4. Acceptable Use

You agree not to use our Services to:

  • Violate any federal, state, or local law.
  • Collect personal information without authorization.
  • Send spam or unauthorized advertising.
  • Impersonate Whiskey Shelf or any other individual or business.
  • Upload malicious software or interfere with website security.
  • Attempt unauthorized access to our systems.
  • Use bots, crawlers, scrapers, or other automated tools without written permission.

5. User Conduct

You are responsible for your interactions with other users and any information you submit through our Services. Whiskey Shelf reserves the right to investigate misuse and take any action deemed appropriate.

6. Communications

By providing your contact information, you agree to receive communications related to:

  • Orders and shipping
  • Customer support
  • Account notifications
  • Security alerts
  • Other administrative communications

7. Orders & Promotions

Purchases

By placing an order, you agree that:

  • All billing information is accurate.
  • You are authorized to use the selected payment method.
  • Applicable taxes, shipping charges, and fees are your responsibility.
  • Orders are subject to availability and verification.

Whiskey Shelf reserves the right to refuse, cancel, or limit any order at its sole discretion.

Promotions

Sweepstakes, giveaways, discounts, and promotional offers may be governed by separate rules. If promotional terms conflict with these Terms, the promotional rules will apply.

8. Intellectual Property

All logos, trademarks, graphics, text, product images, videos, website design, and other content displayed on Whiskey Shelf are owned by or licensed to Whiskey Shelf and are protected by intellectual property laws.

You may not reproduce, copy, distribute, modify, or commercially use any content without prior written permission.

9. Shipping Damage & Shipping Protection

If you purchase optional shipping protection and your package arrives damaged:

If shipping protection was not purchased, Whiskey Shelf and the shipping carrier are not responsible for damage that occurs during transit unless otherwise required by law.

Refunds or replacements are issued solely at Whiskey Shelf's discretion. Fraudulent claims may result in cancellation of future orders and additional action where appropriate.

10. Delivery Attempts

Adult signature (21+) is required for all alcohol deliveries.

If delivery cannot be completed and the package is returned to Whiskey Shelf, you may be responsible for:

  • Original shipping costs
  • Return shipping charges
  • Any applicable reshipment fees

Please ensure an adult is available to receive your order.

11. Suspension or Termination

We reserve the right to suspend or terminate access to our Services without prior notice if you violate these Terms or engage in activity that may harm Whiskey Shelf, its customers, or its business operations.

12. Third-Party Websites

Our Services may include links to third-party websites for your convenience. Whiskey Shelf does not control or endorse those websites and is not responsible for their content, security, or privacy practices.

13. Website Availability

While we strive to maintain uninterrupted service, we cannot guarantee continuous availability. Maintenance, technical issues, or unforeseen circumstances may temporarily interrupt access.

Whiskey Shelf may modify or discontinue any portion of the Services without notice.

14. User Feedback & Submissions

Any suggestions, reviews, ideas, or other materials you voluntarily submit to Whiskey Shelf may be used without restriction or compensation unless otherwise prohibited by law.

15. Dispute Resolution

Any dispute arising from these Terms or your use of the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

  • Location: San Diego County, California
  • Language: English

By using our Services, you waive participation in any class action lawsuit or class arbitration.

16. Governing Law

These Terms are governed by the laws of the State of California. Any legal proceedings not subject to arbitration shall be brought exclusively in the courts located in San Diego County, California.

17. Disclaimer of Warranties & Limitation of Liability

The Services are provided "as is" and "as available."

Whiskey Shelf makes no guarantees regarding:

  • Continuous website availability
  • Accuracy or completeness of information
  • Freedom from viruses or other harmful software

To the fullest extent permitted by law, Whiskey Shelf shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our Services.

18. SMS Messaging Terms

By opting into Whiskey Shelf's SMS program, you agree to receive text messages regarding your account, orders, promotions, and other relevant communications.

Message Frequency

The number of messages you receive may vary depending on your activity, orders, and promotional campaigns.

Message & Data Rates

Standard message and data rates may apply according to your wireless carrier's plan.

Consent

By providing your mobile phone number, you expressly consent to receive recurring automated and non-automated text messages from Whiskey Shelf. Consent is not required to make a purchase.

Opt-Out

Reply STOP to any message to unsubscribe.

Reply HELP for assistance or contact us at contact@whiskeyshelf.com.

Supported Carriers

SMS services are available through most major U.S. carriers. Delivery is subject to carrier availability and network conditions.

Acceptable Use

You agree not to misuse the SMS service or send unlawful, abusive, or fraudulent communications.

Privacy

Information collected through our SMS program is handled according to our Privacy Policy and is never sold to third parties for their own marketing purposes.

Changes

We may update or discontinue the SMS program at any time.

19. Indemnification

You agree to defend, indemnify, and hold harmless Whiskey Shelf, its owners, employees, affiliates, and partners from any claims, losses, damages, liabilities, or expenses arising out of your violation of these Terms or misuse of the Services.

20. Severability

If any provision of these Terms is determined to be unenforceable, the remaining provisions shall remain in full force and effect.

21. Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any other policies posted on our website, constitute the complete agreement between you and Whiskey Shelf regarding your use of the Services and supersede any prior agreements or understandings.