Shipping policy
Processing Time
Our standard processing time is 1–7 business days, depending on order volume, product availability, and seasonal demand. During holidays or high-volume periods, processing may take longer. We work hard to ship every order as quickly as possible while ensuring each package is packed accurately and securely.
Please Note: Selecting an expedited shipping method (such as Next Day Air) speeds up the carrier's delivery time only. It does not shorten Whiskey Shelf's internal order processing time.
Expedited Processing
For urgent orders, Whiskey Shelf offers Expedited Processing for a $40 fee, guaranteeing your order will ship within 24 business hours.
Examples:
- Order placed Tuesday → Ships by Wednesday
- Order placed Friday → Ships by Monday
If we fail to meet this 24-business-hour processing guarantee, your expedited processing fee will be fully refunded.
Questions about processing times? Contact us at contact@whiskeyshelf.com.
Return & Refund Policy
Due to the nature of alcoholic beverages and collectible products, all sales are considered final. Returns and refunds are generally not accepted.
In limited circumstances, exceptions may be approved at Whiskey Shelf's sole discretion and are subject to the following conditions:
- Approved refunds are subject to a 25% restocking fee.
- Original shipping charges are non-refundable.
- Orders that qualified for free shipping will have $40 deducted from any approved refund to cover shipping and handling costs.
Failed Deliveries
If a shipment is returned to Whiskey Shelf because delivery could not be completed:
- A 25% restocking fee will apply.
- Shipping charges are non-refundable.
- Orders shipped with promotional free shipping will incur a $40 shipping deduction.
- If the returned package is damaged due to refusal or failed delivery attempts, no refund will be issued.
All alcohol shipments require an adult 21 years of age or older to sign upon delivery.
UPS Adult Signature Policy
Under UPS's Adult Signature Required policy, if an eligible adult is unavailable during the initial delivery attempt, UPS may redirect your package to a nearby UPS Access Point® or other authorized pickup location.
UPS will notify you of the pickup location and instructions. A valid government-issued photo ID verifying you are 21 years of age or older is required to claim your package.
This procedure is determined by UPS and is outside of Whiskey Shelf's control.
If a package is damaged after repeated unsuccessful delivery attempts, no refund will be issued. Customers are responsible for ensuring an eligible adult is available to accept delivery or requesting a carrier hold for pickup.
Free Shipping Promotions
Free shipping promotions apply only to Ground Shipping within the continental United States.
If a faster shipping option is selected without paying the additional shipping cost, the order will automatically ship using Ground Shipping.
Free shipping offers do not apply to Alaska, Hawaii, U.S. territories, or international orders unless specifically stated.
Promotional Code Policy
Discount codes, promotional offers, and free shipping incentives are intended for one-time use unless otherwise stated.
Attempts to abuse promotions—including placing multiple orders to repeatedly use a discount code or otherwise circumvent promotional limits—are prohibited.
Whiskey Shelf reserves the right to:
- Cancel related orders without notice
- Refuse future promotional eligibility
- Deduct applicable shipping or processing costs from any refund
By redeeming a promotional code, you agree to these conditions.
Exchanges & Store Credit
We may offer a replacement or store credit under the following circumstances.
Damaged Orders
If your shipment arrives significantly damaged and shipping protection was purchased, you may qualify for:
- A replacement product (when available), or
- Store credit equal to your purchase, including shipping charges, if a replacement cannot be provided.
Incorrect Orders
If you receive the wrong item:
- We will provide a prepaid return shipping label.
- Once the incorrect product is returned, we will ship the correct item.
- If the correct item is unavailable, store credit equal to your purchase amount will be issued.
Order Cancellations
Cancellation requests may be approved only if the order has not yet entered processing or shipped.
Approved cancellations are subject to a 10% cancellation/restocking fee.
Custom engraved or personalized products are made specifically for your order and cannot be canceled or refunded once production has begun.
Age Requirement
You must be 21 years of age or older to purchase alcoholic beverages from Whiskey Shelf.
By using this website and placing an order, you confirm that you meet all applicable legal age requirements.
International Shipping
Whiskey Shelf offers international shipping to select destinations through DHL Express.
Please note:
- Shipping rates are calculated during checkout.
- Estimated delivery times are generally 2–7 business days, excluding customs delays.
- Customers are responsible for all import duties, taxes, customs fees, and brokerage charges imposed by their country.
- Delivery estimates are not guaranteed and may be affected by customs inspections, weather, or carrier delays.
- Adult signature requirements may apply based on local regulations.
- Product availability varies by country due to import restrictions.
- International orders cannot be canceled, rerouted, exchanged, or returned once shipped.
If you have questions regarding international shipping eligibility, please contact contact@whiskeyshelf.com before placing your order.
Additional Terms
This Shipping & Return Policy should be read together with our Terms & Conditions, Privacy Policy, and all other policies published on WhiskeyShelf.com. These policies collectively govern your use of our website and services.